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Terms and conditions

In the 19 articles on this page you can read all the general terms and conditions of Savage Hairline for customers who order Savage products via the Savagehairline.com website.

Didn’t find what you were looking for? Then please contact us.tored by Savage Hairline serves as proof therefore, subject to evidence to the contrary by the customer.

Artikel 1. General

These General Terms and Conditions apply to all offers and all agreements relating to the sale and delivery of products via the Savage hairline internet site.

Accepting offers or placing orders on the Savage Hairline internet site means that the applicability of these General Terms and Conditions is accepted.

Savage Hairline explicitly rejects any general (purchase) conditions of the customer.

Changes to the Agreement entered into or these General Terms and Conditions are only valid if and from the moment they are confirmed in writing by Savage Hairline. Verbal agreements or promises made by Savage Hairline are only binding after they have been confirmed in writing by Savage Hairline.

If and insofar as ant provision of the General Terms and Conditions is declared null and void or is annulled, the other provision of the General Terms and Conditions will remain in full force.

Artikel 2. Definitions
2.1 Savage Hairline: proprietorship

2.2. Customer: the legal person or natural person who has concluded the Agreement with Savage hairline.

2.3 General Terms and Conditions: these general terms and conditions.

2.4 Agreement: agreement for the delivery of the products by Savage Hairline to the customer.

2.5 Written: in writing, by e-mail or by fax.

2.6 Products: the products offered by Savage Hairline on its internet site.

2.7 Intellectual Property: all intellectual property rights and related rights, such as copyrights, trademark rights, patent rights, design rights, trade name rights, database rights and neighboring rights.

2.8 Internet site: www.savagehairline.com

2.9 Personal data: personal data as defined in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing of Directive 95/46/EC (GDPR)

Article 3. Formation of the Agreement

3.1 All offers from Savage Hairline, as well as the prices, fees and terms stated by Savage Hairline, are without obligation, unless expressly stated otherwise.

3.2 An Agreement is only concluded after a request or order from or on behalf of the customer has been confirmed in writing by Savage Hairline. Subject to evidence to the contrary, Savage’s administrative records are decisive and binding for the content of the Agreement and serve as proof of the Agreement.

3.3 Savage Hairline has the right at all times to refuse an order without stating reasons, which will be communicated to the customer by Savage Hairline as soon as possible.

3.4 The customer warrants that the information provided to Savage hairline in the application is correct and complete.

Article 4. Execution of the Agreement
4.1 Savage Hairline will endeavor to perform the agreement carefully and properly, in accordance with the agreements made in writing with the customer.

4.2 Obvious (writing) errors and mistakes on the internet site and/or in the confirmation e-mail do not bind Savage hairline.

4.3 The customer will report changes to address and other personal data to Savage Hairline no later than fourteen (14) days before the relevant change takes effect, by means of the contact form on www.savagehairline.com. All consequences arising from late notification of (address) changes are entirely at the expense and risk of the customer.

Article 5. delivery

5.1 The terms of delivery differ depending on whether the ordered product is delivered by Savage Hairline itself (see point 5.2) or by a Savage Hairline partner (see point 5.3 below). You can find out whether a product is supplied by Savage Hairline itself or by a Savage Hairline partner in the relevant product description or during the ordering process.

5.2 Order pick-up is not available. Not even if you live close by!

5.2 Delivery by Savage Hairline:

5.2.1 All (delivery periods stated by Savage Hairline ate approximate and have been determined on the basis of the information and circumstances that were known to Savage hairline when the agreement was entered into. Specified delivery terms can never be integrated as a strict deadline.

5.2.2 Exceeding the Savage Hairline door as a delivery period, for whatever reason, does not entitle the customer to an equivalent or non-compliance with any agreement on him from the corresponding agreement or a corresponding agreement.

5.2.3 If the maximum legal of thirty (30) working days is exceeded, the customer has the right to dissolve the agreement. The customer has to inform the customer of Savage hairline in writing. Calculated payments will be added to the customer within fourteen (14) business days of the notification).

5.3 Delivery by Savage Hairline partners:

5.3.1 The delivery of products with delivery by Savage hairline partners takes place separately from the delivery of products directly by Savage hairline. Delivery takes place at the delivery address specified in the order or at a DHL/PosNL Packstation or a post office in the Netherlands.

5.3.2 In the case of a standard delivery via DHL/PostNL within the Netherlands, your order will be delivered within 2-4 working days.

5.3.3 The average delivery time for international orders is up to 14 working days.

5.3.4 PLEASE NOTE: we are not responsible for incorrect imputed information at check out. If you have imputed your address incorrectly and not contacted us to change the before the item(s) is shipped. You will have to wait until the package is returned back at our warehouse before we can resend it again.

5.3.5 We are entitled to partial deliveries, insofar as this is reasonable for you based on a consideration of your and our interests. In the case of partial deliveries, the resulting additional shipping costs will of course be borne by us. The dispatch of partial deliveries is at our risk. Upon receipt of each partial delivery, the risk for the delivered goods passes to you. If we remain in default with outstanding partial deliveries or if outstanding partial deliveries are not possible for us, you have the right to dissolve the agreement in its entirety.

5.3.6 Public holidays in the Netherlands vary, which may affect the delivery time of your order and may result in delivery being delayed by up to two working days after the public holiday where receipt of only the partial delivery is to be regarded as a non-fulfilment.

5.3.7 We are not responsible if any duty or taxes applied are not paid by the receiver.

5.3.8 For all countries within Europe there would not be any extra custom fees charged. All other countries outside Europe might have custom fees being charged, we are not responsible for this.

Article 6. delivery

6.1 All prices and rates stated on the Savage Hairline website and mailings are subject to price changes, programming and typing errors.

Article 7. payment

7.1 Unless agreed otherwise, payment to Savage hairline of the price due by the customer will be made by means of payment by online payment order. Savage hairline may change the payment terms if Savage Hairline believes that the financial position or payment behavior of the customer gives cause to do so.

7.2 Payments can be made by credit card (Mastercard, VISA, American Express of Google Pay), via iDeal, Klarna or a Savage Hairline Gift Card. All orders must be paid for by the customer according to the payment method chosen by the customer. If the customer chooses iDeal or Bancontact, the full purchase price will be paid in advance by the customer.

7.3 Savage hairline is entitles to suspend the fulfillment of obligations under the Agreement in the event of an attributable failure by the customer to fulfill its obligations under the Agreement.

7.4 If payment is made by the customer by credit card, the following applies. The credit card information provided will be verified before payment is made. Products will only be shipped to the address specified by the customer on the Savage Hairline internet site at the time of ordering as being the address of the credit card holder.

7.5 The company Worldpay BV, Claude Debussylaan 16, Amsterdam, 1082 MD, The Netherlands, is responsible for processing credit card payments. All credit card details are entered directly into the Worldpay B.V. system entered in the Netherlands and cannot be read or stored by us.

7.6 All payments go through Mollie B.V.

7.7 Additional costs are charged for some payment methods:

Get First. Pay Later. + €1,00 + 2.99%
SEPA – Pre Transfer FREE
CreditCard + €0.25 + 1.8%
iDeal FREE
PayPal €0,35 + 3.40% costs per transaction
Bancontact FREE

Article 8. Right of withdrawal

8.1 After the customer has received the ordered products, he can, during a cooling-off period of fourteen (14) days after receipt of the products, revoke the underlying agreement with Savage hairline, without giving reasons.

8.2 This period starts on the day on which the consumer or third party designated by the consumer, who is not the carrier, takes physical possession of the goods, or:

If the consumer has ordered several goods in the same order that are delivered separately, the day on which the consumer or third party designated by the consumer, who is not the carrier, takes physical possession of the last good;
If the delivery of a good consists of several consignments or parts, the day on which the consumer or third party designated by the consumer, who is not the carrier, takes physical possession of the last consignment or part;
For contracts for regular delivery of goods during a specified period, the day on which the consumer or third party designated by the consumer, other than the carrier, takes physical possession of the first good.

8.3 If the customer makes use of his right of withdrawal, he must notify Savage Hairline of this in writing within the cooling-off period by means of the model withdrawal form or in other unambiguous manner.

8.3.1 Model withdrawal form:

Aan: […]

Ik/Wij (*) deel/delen (*) u hierbij mede dat ik/wij (*) onze overeenkomst betreffende de verkoop van de volgende goederen (*)/levering van de volgende dienst (*) herroep/herroepen (*):……..
Besteld op (*)/Ontvangen op (*): ……..

Naam /Namen consument(en): ……..
Adres consument(en): ……..
Datum ……..
Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend)

(*) schrappen wat niet van toepassing is

To: […]

I/We (*) share(s) (*) hereby inform you that I/we (*) revoke our agreement concerning the sale of the following goods (*): ………..
Ordered on (*)/Received on (*): ……

Name/Names of consumer(s):……….
Address consumer(s):………
Date ………….
Signature of consumer(s) (only if this form is submitted on paper)

(*) Delete what does not fit

8.3.2 To exercise the right of withdrawal, it is sufficient to send the notification of its exercise within the period specified in Article 8.1.

8.3.3. During the cooling-off period, the customer will handle the product and the packaging with care. The starting point here is that the customer may only handle and inspect the products as he would be allowed to do in a shop.

8.3.4. The customer is liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is allowed in the previous paragraph.

8.3.5. The customer must return the products as soon as possible, but within 14 days from the day of withdrawal. The customer must return the products to a return address determined by Savage Hairline. Without prejudice to the right of withdrawal, you must return the product as much as possible in the original packaging and damage this packaging as little as possible. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the customer.

8.3.6. The customer must use our return form and put it in the package with the products.

Savage Hairline obligations upon withdrawal

8.4 If Savage Hairline enables the notification of withdrawal by the customer electronically, it will immediately send a confirmation of receipt after receipt of this notification.

8.5 Savage hairline will reimburse all payments made by the customer, including any delivery costs charged by Savage Hairline for returned products, without delay but within 14 days following the day on which the customer notifies him of the withdrawal. Savage Hairline may withhold reimbursement until he has received the product or until the customer demonstrates that he has returned the product, whichever is the earlier.

8.6 Savage hairline uses the same means of payment that the customer agrees to a different method. The refund is free of charge for the customer.

8.7 If the customer has opted for a more expensive method of delivery than the cheapest standard delivery, Savage Hairline does not have to reimburse the additional costs for the more expensive method.

8.8 Savage hairline reserves the right to only reimburse the residual value of returned products if the products have been damaged at the risk of or through the fault of the customer or have otherwise undergone a reduction in value as a result of handling the goods beyond what is necessary, to establish the characteristics and functioning of the goods.

8.9 Savage Hairline can exclude the following products from the right of withdrawal: Sealed products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery.

8.10 When using a coupon discount, a minimum net amount to be spent applies. In case of a return, the net amount to be spent remains applicable. If you return a product or products below the minimum net amount to spend, the full coupon discount will be deducted from the return.

Article 9. Complaints and warranties

9.1 The customer has the obligation to examine upon delivery whether the products comply with the Agreement. If this is not the case, the customer must inform Savage hairline of this as soon as possible, but in any case within fourteen (14) working days after delivery, or at least after observation was reasonably possible, in writing and with reasons. In the absence of this, any claim in this regard will lapse.

9.2 Product images do not always have to match the appearance of the delivered products. In particular, after product range renewals, changes may occur in the appearance and packaging of the products. The customer cannot submit complaints about defects found if these are non-essential changes in the product.

9.3 If the delivered products are defective, a replacement product or a repair of the defect will be provided within a reasonable period of time, at the option of the customer. In the event of replacement, these General Terms and Conditions apply in full to this new delivery. If the chosen remedy is impossible or the costs would be disproportionate for Savage hairline, Savage hairline has the right to refuse this remedy. The cost of the remedy will borne by Savage Hairline. If the repair or replacement is not possible or if the costs would be disproportionate, the customer has the right to opt for a cancellation of the purchase or a reduction of the purchase price. In addition, the use that the consumer has had of the good in the meantime can be charged.

9.4 Any claim of the customer with regard to delivered products also lapses if:

The products can no longer be identified as originating from Savage hairline;
The defects are (partly) the result of normal wear and tear, improper and/or incorrect treatment, use and/or storage of maintenance of the products;
Savage hairline was not immediately given the opportunity by the customer to investigate the complaints and to fulfill its obligations;
The customer has not, not on time or not properly fulfilled the fulfillment of any obligation resting on him.

9.5 If it has been demonstrated that the products do not comply with the Agreement, Savage Hairline has the option of either repairing the products in question against their return, replacing them with new products or refunding the invoice value thereof. These General Terms and Conditions apply in full to this new delivery.

9.6 Complaints about defects expire in any case two years after the time of delivery of products.

9.7 The costs for returning products in the event of defects are borne by Savage Hairline.

Article 10. Use website
10.1 All Intellectual Property Rights, including, but not limited to, copyrights, trademark rights and database rights, to the information, texts, images, logos, photographs and illustrations on the website and to the layout and design of the website rest with Savage Hairline and/or its licensors.
The customer and users of this website acknowledge these rights and guarantee that they will refrain from any infringement thereof, which also includes making copies of the website other than technical copies required for the use of the website (loading and displaying).

10.2 The information on the website is compiled and maintained by Savage Hairline with constant care and attention. However, errors cannot always be avoided. No rights can therefore be derived in any way from the information offered on the website.
Savage Hairline accepts no liability for damage resulting in any way from the use of the website or from the incompleteness and/or inaccuracy of the information provided on the website and/or damage as a result of the (temporary) unavailability of the website.

10.3 Savage Hairline does not guarantee that e-mails or other electronic messages sent to it will be received and processed in a timely manner and accepts no liability for the consequences of the late receipt or processing of e-mails or other electronic messages sent to it.

10.4 The version of the relevant communication stored by Savage Hairline serves as proof therefore, subject to evidence to the contrary by the customer.

Article 11. Privacy and processing of Personal Data
11.1 Savage Hairline processes personal data in accordance with its policy as described in its Privacy Statement.
Article 12. Obligations of the customer
12.1 If the customer requests an account from Savage Hairline via the internet site, Savage Hairline will provide the customer with a username and password after checking and approval. This data is strictly confidential and intended solely for use by the respective user who has registered.

12.2 The customer guarantees that the relevant user is authorized to place orders on behalf of the customer.

12.3 The customer ensures that the user will use the username and password strictly confidentially and will not provide it to third parties. Savage Hairline may assume that if a user logs in under the aforementioned username and password, that it concerns the authorized user of the customer.

Article 14. Liability
14.1 All changes to the packaging and leaflets must be followed. No liability is accepted for deviating use and/or handling thereof.

14.2 Savage Hairline is, except for intent and gross negligence, in no way liable for damage resulting from the inaccuracy and/or incompleteness and/or unlawfulness of the content of the internet site, the (incorrect) use of the internet site by the customer and the provision of incorrect data by the customer. Savage Hairline is furthermore, except for intent and gross negligence, in no way liable for damage resulting from the products it supplies and/or any shortcoming in the performance of the Agreement or the violation of any other obligations towards the customer.

Article 16. Force majeure
16.1 If Savage Hairline is prevented or seriously hampered from fulfilling any obligation due to a circumstance that cannot be attributed to it, Savage Hairline will be entitled to suspend or cancel its obligations under the Agreement, without the customer has any claim against Savage Hairline. If the period of force majeure has lasted longer than three months, both the customer and Savage Hairline are entitled to terminate the Agreement in writing, without being liable to pay damages to the other party.
Article 17. Alternative Dispute Resolution

18.1 The European Commission has created a platform for out-of-court dispute resolution. This offers consumers the opportunity to resolve disputes related to their online order in the first instance without having to go to court. The dispute resolution platform ca be accessed via the external link https://ec.europa.eu/consumers/odr/.

18.2 We will attempt to amicably settle any dispute arising from your online order. However, we are not obliged to participate in such dispute resolution proceedings and unfortunately we cannot guarantee that we will participate in such proceedings.

18.3 You can also reach us by e-mail at info@savagehairline.com.

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